Example callA practice’s greeting, shown with Luxe Dental (demo)
7:42 pmAfter closing
Sophie: Thanks for calling Luxe Dental, this is Sophie. This call is recorded. How can I help?
Patient: I cracked a tooth at dinner and it really hurts.
Sophie: I’m sorry, that sounds painful. I’m marking this urgent so the team calls you first. What’s the best number to reach you?
Urgent message taken, team alerted.
Patient: Hi, I just moved to the area and I need a cleaning.
Sophie: Welcome! I’ll have the front desk call you to book that. Can I take your name and the best number to reach you?
New patient. Message taken, team alerted.
Patient: Do you take Delta Dental? And is there parking?
Sophie: Yes, we’re in network with Delta Dental PPO, and there’s free parking behind the building.
Answered from the practice’s own facts.
Patient: I need to move my cleaning on Friday.
Sophie: No problem. I’ll pass that to the front desk, and they’ll call you with a new time. Is this the best number to reach you?
Message taken, on the call-back list.
Patient: I cracked a tooth at dinner and it really hurts.
Sophie: I’m sorry, that sounds painful. I’m marking this urgent so the team calls you first. What’s the best number to reach you?
Urgent message taken, team alerted.
Patient: Could someone call me on Monday about my bill?
Sophie: Of course. Can I take your name and the best number to reach you?
Message taken, on Monday’s call-back list.
Answer
It picks up the calls your front desk can’t get to: the busy line, lunch, evenings and weekends. It answers with your office name and takes the caller’s name, number and reason.
Urgent, 7:42 pmCracked tooth, in pain. Call back first.
New patient, 8:05 amWould like a cleaning.
Existing patient, 3:15 pmNeeds to move Friday’s cleaning.
Alert
Your team gets an alert on their phone or computer right after a call that needs them. The alert shows no patient details. Urgent calls are marked, so they’re called back first.
Sophie answers for Luxe Dental, a demo practice. On the demo line she books into a sample calendar, so nothing booked is real. A new practice starts with messages.
Done for you, start to finish
You build nothing and install nothing. Four steps, and Sam (short for Ibtisam), the owner, walks you through each one.
A 15-minute call
Six short questions about your phones, your hours, what to tell a caller with a dental emergency and who gets the alerts.
We build, you test
A one-page agreement arrives by email. We build your receptionist, and you call it yourself to test it.
We both sign the BAA
Until then the receptionist only takes test calls.
Your free week
Your phone company forwards the calls you choose, and your free week on real calls begins.
It starts answering real calls after we have both signed the BAA and your phone company has switched on call forwarding. Sam confirms the timing with you. Free for one week on your real calls. Month to month after that. Cancel anytime.
Before it answers any patient call, we sign a business associate agreement (a BAA) with your practice. You also get one page that shows exactly what we store and where. There is no official HIPAA certificate, for us or for any company, so we don’t say “certified”.
Until we have both signed the BAA, the receptionist only takes test calls.
Our voice platform has signed a BAA with us.
It gives no medical advice. For a life-threatening emergency, it tells the caller to call 911.
Calls are recorded, so you can check every message yourself.
The caller is told the call is recorded, and the recording is kept only for your practice. Call records are deleted automatically 90 days after each call, unless you choose a different period.
The alert on your phone shows no patient details. Those stay in the portal.
Each person on your team has their own login.
Your questions, answered.
What is an AI receptionist for a dental clinic?
It’s an AI voice that answers the calls your front desk can’t get to. It answers with your office name, takes a message, and alerts your front desk right away. It is made for the busy line, the lunch hour and the hours after you close. Our plain guide for dental offices explains it step by step.
Does it replace my front desk?
No. Your front desk still answers first. You forward only the calls you can’t answer, and you can turn that off anytime. If you prefer, it can answer every call.
Will patients know it’s an AI?
It answers with your office name, and the greeting tells callers the call is recorded. If a caller asks, it says it’s an AI voice, not a person. Call the demo line and judge the voice for yourself.
Does it book appointments?
It doesn’t book appointments at first. It takes the patient’s name, number and the visit they want, and your front desk calls back to book it. Booking on the call can be added later, into your own scheduling system, if that system allows it.
What happens when a patient calls in pain?
It never gives medical advice. For a life-threatening emergency, it tells the caller to call 911. For a dental emergency, it says what you want it to say, for example your on-call number. It marks the call urgent, so your team sees it first.
Does it work with Dentrix or Open Dental?
It doesn’t need to connect to your practice software. It takes a message, and your front desk sees it right away. Booking on the call can be added later for an online calendar of your own, such as Cal.com, Calendly or GoHighLevel. It does not write into Dentrix, Open Dental, Eaglesoft or Curve.
Is it HIPAA compliant?
Before the receptionist answers any patient call, we sign a business associate agreement (a BAA) with your practice. Our voice platform has signed one with us. You also get one page that shows exactly what we store and where. There is no official HIPAA certificate, for us or for any company, so we don’t say “certified”.
What does it cost?
Try it free for one week on your real calls. No card needed. If you keep it, it’s one flat monthly price with your calls included, month to month, and you can cancel anytime. Sam tells you the exact price before you start, and it’s written in a one-page agreement. It costs a fraction of a front-desk salary.
